U4 Issue | Feb 2026

Using digital feedback platforms to improve accountability and service delivery in education: Olavula, Mozambique

Carmeliza Soares da Costa Rosário, Monica Kirya, Per Aarvik (2026)
Bergen: Chr. Michelsen Institute (U4 Issue 2026:02)

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https://www.u4.no/publications/digital-platforms-for-improving-accountability-and-service-delivery-in-education-a-case-study-of-olavula-mozambique

How to cite this publication:

Carmeliza Soares da Costa Rosário, Monica Kirya, Per Aarvik (2026). Using digital feedback platforms to improve accountability and service delivery in education: Olavula, Mozambique. Bergen: Chr. Michelsen Institute (U4 Issue 2026:02)

The Olavula digital feedback platform in Mozambique shows how SMS-based feedback can support local-level responsiveness of public services despite constraints of weak capacity and limited follow-up.

Read more:
https://www.u4.no/publications/digital-platforms-for-improving-accountability-and-service-delivery-in-education-a-case-study-of-olavula-mozambique

Monica Kirya

U4 Deputy Director; Principal Adviser (U4)

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