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The Service Delivery Indicators (“the Indicators”) provide a set of metrics for benchmarking service delivery performance in education and health in Africa to track progress across and within countries over time. The Indicators seek to enhance active monitoring of service delivery by policymakers and citizens, as well as to increase accountability and good governance. The perspective adopted by the Indicators is that of citizens accessing services and facing shortcomings. This report outlines the analytical underpinnings of the proposed indicators and reports on the results from two pilots carried out in the education and health sectors in Senegal and Tanzania. The report concludes with a discussion of lessons learned and trade-offs, while ultimately proposing that the project be scaled up.

Service Delivery Indicators: Technical Appendix

Ottar Mæstad

Research Professor / Special Adviser, Director Development Learning Lab