If aid organisations are accountable to their beneficiaries, there is potentially less risk of corruption. Interventions may also be more efficient and effective with accountability measures in place. Here researchers use a helpline and call centre set up for refugees by UNHCR Uganda to explore lessons around this idea. They demonstrate the importance of involving beneficiaries from the start in designing accountability mechanisms, as well as the need to provide adequate training and resources.

Saul Mullard

Senior Advisor (U4)